Privacy Policy | Alentejo Cycle Works

This Privacy Policy explains how Alentejo Cycle Works (“we”, “us”), operating the website intesmesur.pro, collects and uses personal data. We process data in accordance with Regulation (EU) 2016/679 (GDPR) and Law no. 58/2019 of 8 August (Portuguese data protection law). The Portuguese supervisory authority is the Comissão Nacional de Proteção de Dados (CNPD).

1. Data controller

Alentejo Cycle Works
Rua da República 47, 7800-515 Beja, Portugal
Email: [email protected]
Phone: +351 284 555 193

2. Data we collect

Contact form and email: name, email address, phone number (if provided), message content, and enquiry topic.
Workshop / sales records: details you give us in person for quotes, service tickets, or purchases (e.g. contact details, bike description).
Technical data: IP address, browser type, and similar logs necessary for security and site operation.
Cookies: as described in our Cookie Policy.

3. Purposes and legal bases

Responding to enquiries — legitimate interests (Art. 6(1)(f) GDPR) and/or steps prior to a contract (Art. 6(1)(b)).
Providing products and workshop services — performance of a contract (Art. 6(1)(b)).
Legal and accounting obligations — compliance with Portuguese law (Art. 6(1)(c)).
Optional analytics or marketing cookies — consent (Art. 6(1)(a)), which you may withdraw at any time.
Site security and fraud prevention — legitimate interests (Art. 6(1)(f)).

4. Retention

Enquiry messages are kept only as long as needed to handle your request and for a reasonable follow-up period (typically up to 24 months), unless a longer period is required for a contract or legal claim. Invoicing and tax records are retained for the periods required under Portuguese commercial and tax law. Cookie consent choices are stored locally in your browser until you clear them or update preferences.

5. Recipients and transfers

We do not sell your personal data. Data may be processed by hosting or email providers acting as processors under GDPR-compliant agreements, typically within the European Economic Area. If a transfer outside the EEA is ever required, we will ensure appropriate safeguards (e.g. Standard Contractual Clauses).

6. Your rights

Under the GDPR you may request access, rectification, erasure, restriction of processing, data portability, and object to processing based on legitimate interests. Where processing is based on consent, you may withdraw consent without affecting prior lawful processing.

To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the CNPD (Av. D. Carlos I, 134, 1º, 1200-651 Lisboa; www.cnpd.pt).

7. Security

We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or alteration, proportionate to the scale of our small workshop business.

8. Children

Our website is not directed at children under 16. We do not knowingly collect their data online.

9. Changes

We may update this policy to reflect legal or operational changes. The “last updated” date at the top will change accordingly. Continued use of the site after updates constitutes awareness of the revised text where permitted by law.